FAQs

Whatever you need to know, we hope we have the answers here. Just click on the relevant question below.

  1. Can I wash my slippers?
  2. How do I enter my promotional code?
  3. Do you accept Returns?
  4. How can I contact you?
  5. What should I do if my order is incomplete?
  6. How can I find out which size to order?
  7. When will I receive my refund?
  8. Why have you not refunded the delivery charge?
  9. Do you deliver outside the U.K?
  10. Do you have a shop?
  11. What should I do if an item is faulty?
  12. How will you use my personal information?
  13. What should I do if I've forgotten my password?
  14. Do I have to register?

1. Can I wash my slippers?

Please refer to our garment care guide, information on caring for all the slipper styles is found here.

http://www.bedroomathletics.com/guides/garment_care.php

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2. How do I enter my promotional code?

To enter a promotional code you need to click into your basket

http://www.bedroomathletics.com/basket/

beneath your items there is a 'Promotional Codes' box to enter your code, just pop it in here, click update basket and the discount will be applied to your order.

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3. Do you accept Returns?

Yes, we accept returns providing the goods are in their original condition. Please print off our returns form, fill in your details, if you'd like a refund or exchange and the reason.

http://www.bedroomathletics.com/downloads/bedroom-athletics_returns-form.pdf

Our returns address is:

Bedroom Athletics Returns Ltd.
34 Leeway Industrial Estate
Newport
NP19 4SL

Please note that postage will need to be paid for unless the goods are faulty. Please remember to obtain a proof of postage from your Post Office.

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4. How can I contact you?

You can email us at info@bedroomathletics.com

You can also call our customer services team on 01633 271488. The customer services offices are open from 9:00-5:30pm Monday-Thursday and 9:00-5:00pm Friday.

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5. What should I do if my order is incomplete?

If there is a discrepancy with your packing list and what you have received please contact our customer services team on 01633 271488.

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6. How can I find out which size to order?

Please refer to our size guide.

http://www.bedroomathletics.com/guides/size_guides.php

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7. When will I receive my refund?

Once we have received your returned item, we aim to process returns within 48 hours. Please then allow 3-5 working days for your refund to then be credited into your account.

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8. Why have you not refunded the delivery charge?

Unless the goods are faulty the initial delivery charge is non refundable. For more information please see our Delivery and Returns Policy.

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9. Do you deliver outside the U.K?

Yes we deliver to most countries in Europe, as you go through the online checkout you will be able to select a country which we ship to.

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10. Do you have a shop?

Not at the moment, this is something we're looking into!!

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11. What should I do if an item is faulty?

If an item is faulty please fill in the returns form explaining the fault in full detail and send it back to the returns address. For more information please see the delivery and returns policy.

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12. How will you use my personal information?

We understand it is very important to keep your information secure. For more information on how your details are used please see our privacy policy.

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13. What should I do if I've forgotten my password?

If you have forgotten your password please write your email in the forgotten password section and we will send an email to you to reset your password. Any problems please contact the customer services team. 

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14. Do I have to register?

Yes, to shop online at Bedroom Athletics you need to register, this is so it will save you time next time you shop as you won't have to keep adding in your delivery details!

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