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Goods we deliver to you should be of satisfactory quality. In accordance with your statutory rights, if you consider the goods to be defective, you can return the goods outside of the 28 day Cancellation Period for replacement or refund. You should return the goods as soon as you are aware of the fault.
To return simply complete the returns form contained with your order and inform us of the why and send the item(s) you wish to return via a courier of your choice.
If you have lost or have not received a returns form, you can download it HERE
All goods should be in their original condition including tags, with their original packaging and securely packaged for posting. Please remember to obtain proof of postage for your own record, as we cannot be held responsible for any returned items lost in transit.
You’ll get an email when your items have been received and your refund has been processed. Please allow up to 10 days for your refund to be initiated.
Other than for defective goods or items that have been delivered incorrectly, you are responsible for the cost of returning the goods to us. This includes any postage charges incurred to return item(s). Postage costs incurred at the time of purchase will not be refunded.
Bedroom Athletics provides a warranty against any faulty materials or workmanship for its products. The warranty does not cover issues resulting from normal wear and tear, machine-washing or alteration.
If you believe that a product is defective or mis-described, please get in touch with our Customer Service Team. Once we receive potentially defective products, we will examine them and notify you via email if you are entitled to a refund. We will process any refund due to you as soon as possible, usually within 14 calendar days of notifying you via email that you are entitled to a refund.
We reserve the right to refuse a refund or replacement product if the product is found to have suffered damage after delivery or has been misused, or used other than in accordance with the instructions, or if the problem is due to normal wear and tear.
Under the Distance Selling Regulations, you have the right to cancel Goods ordered via our website, within 14 working days of the day after the day you received the Goods (provided there are no hygiene reasons why they cannot be returned).
However, as a gesture of goodwill, Bedroom Athletics have extended this right to a period of 28 days ("Cancellation Period"). If you wish to exercise your right to cancel your order, you need to inform us in writing within 28 days of receiving the Goods.
In this case, you will receive a full refund of the price paid for the Goods subject to compliance with our refunds policy.
In order to cancel a Contract, you must inform us in writing by post or email or by completing the Returns process and returning the Good(s) in accordance with our Returns Policy.
The Goods must be in the same condition in which you received them including tags. Returns will be at your own cost and risk. You should obtain a certificate of posting from the Post Office or send the Goods back via Special Delivery.
If you fail to comply with your obligation to return the Goods in the same condition in which you received them, any refund shall be at our discretion.
If you do not return the Goods within the timescales above, you will be deemed to have accepted the Goods and will not be entitled to a refund (unless they are faulty).
Return of the Goods within the Cancellation Period will be considered to be notice of cancellation under the Distance Selling Regulations.
If you cancel your Contract, we will refund the full price you paid for the Goods, using the same method you used to pay for them, within 30 days of us receiving notification of your cancellation and/or the returned Goods.
You have a legal obligation to take reasonable care of the Goods while they are in your possession.
In all cases, the items returned must be in their original condition including tags. The Goods are your responsibility until they reach us.
All returned Goods will be inspected on return and we reserve the right to refuse a refund for any item deemed by us to be in unsuitable condition, for example if the garment holds on odour or if tags/components have been removed.
We will not consider that you have taken care of the Goods if they have been used to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
You can open the packaging to look at and try on the Goods as you would in a store. You must not try on the Goods wearing strong perfume/aftershave or a deodorant which may leave a scent or marks on the Goods.
Tags should not be removed from any item unless you wish to keep the Goods. The original packaging should be retained and returned with the Goods. Shoes must not be worn outside and no scuffing should appear on the sole.
